Shipment and Delivery

Shipment and Delivery

We offer you free shipping worldwide.
You are responsible for paying all custom fees and your local taxes. Please check your local law before making any purchase at Samurai Gift Shop. Importing swords, whether edged or not, might be restricted or prohibited in some countries. If you are not sure about the law in where you live, please ask your custom office.

We will not hold responsible if the item you purchased is seized by the custom in where you live. We cannot issue a refund or exchange if the item was seized either. You are the one to make sure whether importing the item you purchased is restricted or prohibited.

Purchased items are usually delivered to your billing address, however, in some cases , the purchaser has to pick them up at the customs according to your local laws. In addition, It is advised that the purchaser be at home to sign to receive the package in some countries.
In case that your package is getting shipped back to our address because of your long absence in home, you must pay your shipment fee again for us to resend the item to your shipping address.
If you haven’t received your order even after the expected delivery date, please check with your local post office. In case you are planning to be away from home for long holiday, please let us know in the order note in our ordering form so that we can wait for your package to be shipped until you come home.

Samurai Gift Shop is not responsible for any lost package that is incorrectly addressed due to customer error.
We make our shipping labels based on the information a customer provides, therefore in case you enter an incorrect or incomplete address and your package is lost, Samurai Gift Shop is not responsible. If you enter your address incorrectly on the website, you are bound to inform us immediately (within 24 hours of your order)

Shipping from Japan to foreign countries
It takes approximately 5-14 days for you to receive your order after the completion of your purchase if you live abroad. (Shipping time is not guaranteed).

If we don’t have any stocks of the item you ordered, we will inform you how long it will take to restock it via email. Then you have two options; one is that you wait for the item to be restocked and we will have your item shipped right after it arrives. The other is to cancel your purchase. Please inform us whichever suits you better via email.

The antique items and samurai real swords we sell at our websites are unique items and we only stock one item for each kind, therefore when two individuals are trying to order the same item at the same time, one of them will not be able to make a purchase of the item. Whoever completed the payment first will be the one who holds the right to purchase the item.

*Time of delivery is estimated as accurately as possible by the carrier, but does not take into account any delays beyond our control such as by inclement weather, post office holiday seasons.

Samurai Museum Address
Shinjuku-ku, Tokyo Kabukicho 2-25-6
TEL.+81 3-6457-6411 FAX.+81 3-6457-6441

The delivery time of Samurai Armor and Samurai Edged Swords
1、Samurai Armor
We also deal with Samurai armor that is made by the highly-skilled armor producing company(MARUTAKE) . When you place an order, we will send a request to them to produce the armor for you. It takes about one to two months for them to produce a hand-made armor. (Not including Saturdays and Sundays) Once the armor was made, they will send it to your billing address directly.
If you have any questions about the armor production company, please feel free to send us a message.

2、Samurai Edged Swords
All the Japanese Katanas(swords) are considered cultural assets and registered with Agency for Cultural Affairs.
In order for us to export a sword, Samurai Gift Shop must apply for the Agency to obtain an export inspection certificate and return its registration certificate to the Agency. As soon as these processes are completed, we will be able to ship your purchased sword to your shipping address. It takes about one month or two to finish these procedures. The purchaser shall pay 10,000 yen to us as a fee for the procedures in addition to the price of the sword.

*We may reject your order of a sword(whether edged or not) when we already have the knowledge that the country where you live does not allow you to import real or replica swords.

Shipping carrier
We ship your package by EMS.
We have full confidence in the shipping company. We have been using their service for long time but haven’t had serious problems. You can check where your package is by using your trace number.

・EMS
http://www.ems.post/what-is-ems

*if EMS doesn’t provide their service in your country, you can specify the carrier you would like to use but this may cause extra shipping fee.