Terms and Conditions

Terms and Conditions
Welcome to our terms and conditions (“Terms”) for Samurai Gift Shop. Please note that your use of our website is governed by the following Terms. These Terms are between you and Samurai Museum and govern our respective rights and obligations. If you use our website, you accept these Terms.

Warning
The purchaser holds accountable for complying with all applicable laws and regulations, which may vary in each country.
You must be at least 18 year of age or older to make a purchase at Samurai Gift Shop. No Person under the age of 18 may order products. It is impossible for us to prohibit minors from visiting or making a purchase at Samurai Gift Shop, therefore it is his or her guardians that shall supervise children who are under 18 years of age in order for them not to visit or purchase at our website.
Samurai Gift Shop is not responsible if one harms others or hurts oneself by misusing items he or she purchased at the website. We also deal with original edged samurai swords, which might be dangerous, even deadly, if used improperly.

Products
We sell products that are guaranteed to be in excellent condition and meet our high standards. We deal with variety of items such as Samurai armor, replica/edged Samurai swords, sword decorations, and antique items.

Each product page has an accurate description of the item at our website and that is the exact item you will receive. If you have any questions about items selling on Samurai Gift Shop, please don’t hesitate to contact us at info@samuraigift.jp / +81 3-6457-6411

Return and Exchange Policy
At Samurai Gift Shop, our goal is to make sure you are satisfied with your purchase and the service we provide. If you wish to return or exchange your purchase, please send us an email to info@samuraigift.jp .
We only accept returns/exchanges when you receive
1) products with manufactured defects.
2) incorrect products.
Please notify us within 72 hours of your order reaching your shipping address.

Your return package must include a copy of the invoice showing the item you wish to return. Samurai Gift Shop will then check the returned item within 3 business days after the package arrival. We will send a new item to your billing address or initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your credit card issuer’s policies.
*You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

When you like to return/exchange the item for the reasons above, we strongly recommend that you use a shipping service that provides a tracking number. Please send the tracking number of your returning item via email. We will NOT be able to issue a refund or exchange an item until it is successfully delivered.

*Please send us an email FIRST regarding the damaged item or a wrong item you received before you return the item to our address; otherwise we cannot assist you
* Real samurai swords, sword decoration or antique items might have some scratches but those are not considered manufactured defects.
*If your improper use of the item causes the damage, we cannot accept the refund or exchange the item to a new one.

Shipment and Delivery
We offer you free shipping worldwide.
You are responsible for paying all custom fees and your local taxes. Please check your local law before making any purchase at Samurai Gift Shop. Importing swords, whether edged or not, might be restricted or prohibited in some countries. If you are not sure about the law in where you live, please ask your custom office.

We will not hold responsible if the item you purchased is seized by the custom in where you live. We cannot issue a refund or exchange if the item was seized either. You are the one to make sure whether importing the item you purchased is restricted or prohibited.

Purchased items are usually delivered to your billing address, however, in some cases , the purchaser has to pick them up at the customs according to your local laws. In addition, It is advised that the purchaser be at home to sign to receive the package in some countries.
In case that your package is getting shipped back to our address because of your long absence in home, you must pay your shipment fee again for us to resend the item to your shipping address.
If you haven’t received your order even after the expected delivery date, please check with your local post office. In case you are planning to be away from home for long holiday, please let us know in the order note in our ordering form so that we can wait for your package to be shipped until you come home.

Samurai Gift Shop is not responsible for any lost package that is incorrectly addressed due to customer error.
We make our shipping labels based on the information a customer provides, therefore in case you enter an incorrect or incomplete address and your package is lost, Samurai Gift Shop is not responsible. If you enter your address incorrectly on the website, you are bound to inform us immediately (within 24 hours of your order)

Shipping from Japan to foreign countries
It takes approximately 5-14 days for you to receive your order after the completion of your purchase if you live abroad. (Shipping time is not guaranteed).

If we don’t have any stocks of the item you ordered, we will inform you how long it will take to restock it via email. Then you have two options; one is that you wait for the item to be restocked and we will have your item shipped right after it arrives. The other is to cancel your purchase. Please inform us whichever suits you better via email.

The antique items and samurai real swords we sell at our websites are unique items and we only stock one item for each kind, therefore when two individuals are trying to order the same item at the same time, one of them will not be able to make a purchase of the item. Whoever completed the payment first will be the one who holds the right to purchase the item.

*Time of delivery is estimated as accurately as possible by the carrier, but does not take into account any delays beyond our control such as by inclement weather, post office holiday seasons.

Samurai Museum Address
Shinjuku-ku, Tokyo Kabukicho 2-25-6
TEL.+81 3-6457-6411 FAX.+81 3-6457-6441

The delivery time of Samurai Armor and Samurai Edged Swords
1、Samurai Armor
We also deal with Samurai armor that is made by the highly-skilled armor producing company(MARUTAKE) . When you place an order, we will send a request to them to produce the armor for you. It takes about one to two months for them to produce a hand-made armor. (Not including Saturdays and Sundays) Once the armor was made, they will send it to your billing address directly.
If you have any questions about the armor production company, please feel free to send us a message.

2、Samurai Edged Swords
All the Japanese Katanas(swords) are considered cultural assets and registered with Agency for Cultural Affairs.
In order for us to export a sword, Samurai Gift Shop must apply for the Agency to obtain an export inspection certificate and return its registration certificate to the Agency. As soon as these processes are completed, we will be able to ship your purchased sword to your shipping address. It takes about one month or two to finish these procedures. The purchaser shall pay 10,000 yen to us as a fee for the procedures in addition to the price of the sword.

*We may reject your order of a sword(whether edged or not) when we already have the knowledge that the country where you live does not allow you to import real or replica swords.

Shipping carrier
We ship your package by EMS.
We have full confidence in the shipping company. We have been using their service for long time but haven’t had serious problems. You can check where your package is by using your trace number.

・EMS
http://www.ems.post/what-is-ems

*if EMS doesn’t provide their service in your country, you can specify the carrier you would like to use but this may cause extra shipping fee.

Customs Duty
International orders may cause duty fees on arrival in your country. Any custom fees for items are of your responsibility. You are the one that to make sure that items are not prohibited in your country.

Payment Method
The purchaser can choose currency among Yen, US dollar and Yuan to make a purchase on our website.
All orders must be paid beforehand. Payment methods accepted are as below.
Paypal (our Paypal account: info@samuraimuseum.jp )
Visa
Mastercard
JCB
American express
Discover
Diners Club International
UC
MUFG CARD

Typographical Errors
In the case that a Samurai Gift Shop accidentally list products at an incorrect price for system errors or other reasons, we hold the right to cancel your orders. We reserve the right to refuse or cancel any such orders whether or not the order has been completed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Samurai Shop will issue credit/refund for the amount charged.

Registration
You can make your personal account on our website so that you will be able to facilitate the financial transaction next time you make a purchase through our website. ( You can make a purchase in the absence of an account.) Your personal information is protected at our website. You hold responsible for securing your personal account and password. If you are suspicious of your account being hacked, please notify us immediately so that we can stop the transaction.

Feedback
All comments, feedback, suggestions, ideas offered by customers shall remain Samurai Gift Shop’s properties.
Please make sure that the language is appropriate when posting comments. Reviews with abuse or obscene contents will be removed and/or blocked from our website.

Privacy Policy
We are the only one that collects the information on this site. We only have access to information that you give us voluntarily via our order form or email. Our sole purpose to use your personal information is to provide you our service. We will not sell or rent this information to anyone. We have no intention to share your information with any third parties other than accomplishing your request, such as giving your name, shipping address and email to our shipping carrier (EMS) or Armor producing company.
We may disclose personal information to respond to legal requirements, enforce our policies, respond to claims that user activity violates other’s rights, or protect anyone’s rights, property, or safety. We may also share personal information with service providers who help with our business operations such as credit card processing.(Paypal/SWIPE)
We delete personal information when we no longer need it for the purposes described above. We retain personal information as permitted by law to resolve disputes and enforce our policies. To access or correct your information, please contact us via email.
We pay careful attention to protect your personal information against unauthorized access and disclosure, but we do not guarantee, and you should not expect, that your personal information will remain private such as in the case of your computer being hacked . We are not responsible for any privacy policies or data practices of any other third party websites, including without limitation of any social networking website or service.

Orders
Placing your order with Samurai Gift Shop contains an offer, which we reserve the right to approve or reject at our discretion. No contract will ensue until Samurai Gift Shop has accepted your offer by approving your order. If your order is disproportionately large such as 100 replica swords, we may reject your order.

We ask information from you on our order form. In order to make purchase from our website, you must fill out your contact information and financial information. This information is needed for billing purposes and for filling your orders. If we have difficulty in processing an order, we will use this information to reach you.

Security
We implement great safety measures to protect your information. When you provide sensitive information via the website or email, your information is protected. Wherever we collect sensitive information (such as your credit card data), that information is encrypted and sent to us in a secure way. Only employees who need the information to conduct a specific job (e.g., billing or customer service) are admitted to access to your personal information.
The computers/servers in which we hoard personally identifiable information are kept in a secure environment.

Legal Disputes
A. Applicable Law
You agree that the laws of Japan will govern any claim or dispute that has arisen or may arise between you and Samurai Museum, except as otherwise stated in the agreement between those two.
B. Agreement to Arbitrate
You agree that any and all disputes or claims that have arisen, or may arise, between you and Samurai Museum relating in any way to or arising out of these Terms, your use of or access to Samurai Gift Shop, or any products or services sold, offered, or purchased through Samurai Gift Shop shall be resolved exclusively through final and binding arbitration, rather than in court.

Notification of Changes
Whenever we change or update our Terms and Condition or Privacy Policy, we will post changes and updates on our website for our customers. We recommend customers to check and review this Privacy Policy and Terms and Condition from time to time for your update. If you have any concern or questions about this Privacy Policy, or if you feel that we are not following by this Privacy Policy, please contact us immediately at info@samuraigift.jp